The tickets portal provides an external view of all relevant tickets to each of your customer organizations. This allows them to see a real time view of all tickets in one place, understand their current state, or historical state, and reduce duplication. They can take action on a ticket to help move it forward and participate in conversations linked to a ticket.
Who can get access?
Focal point responsible for one or more assets or a specific discipline within IMS.
How do you get access?
Send a question via the support widget with the request if you can have 'Focal Point' access in the support portal.